Job Description
Join our dynamic team immediately! We're urgently hiring part-time Customer Service Representatives for locations in both New York and California. This is your chance to be part of a fast-paced retail environment with flexible scheduling and growth opportunities.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and ensure client satisfaction across multiple channels. Perfect for students, career changers, or those seeking supplemental income with no nights/weekends required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using troubleshooting protocols and CRM tools
- Process orders, returns, and exchanges accurately within SLA timelines
- Document interactions and update customer records in real-time
- Collaborate with store teams to ensure seamless omnichannel experiences
- Identify upsell opportunities and promote loyalty programs
- Maintain detailed knowledge of products, policies, and promotions
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service or retail experience preferred
- Exceptional communication skills and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work 20-30 hours/week with flexible scheduling
- Strong attention to detail and multitasking capabilities
- Positive attitude and resilience in high-volume situations
- Authorized to work in the US without sponsorship