Job Description
Join our award-winning team immediately! We're urgently hiring part-time Customer Service Specialists in Raleigh, NC with a $1,500 sign-on bonus for qualified candidates. Enjoy flexible scheduling, premium training, and career growth opportunities in a dynamic environment. Perfect for students, career changers, and those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-call resolution
- Process transactions and update customer databases accurately
- Collaborate with cross-functional teams to improve service quality
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics for satisfaction and efficiency
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Flexible availability (evenings/weekends required)
- Valid NC driver's license (for occasional off-site duties)
- Ability to pass background check and drug screen