Job Description
Join our award-winning retail team as a Part-Time Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional service in our flagship downtown Seattle location. This direct-hire position offers flexible scheduling (20-30 hours/week) with competitive pay and growth opportunities. Perfect for students, career-changers, or those seeking supplemental income in one of America's most vibrant cities.
Responsibilities
- Deliver personalized customer service across multiple touchpoints (in-store, phone, chat)
- Resolve product inquiries and process returns with empathy and efficiency
- Collaborate with cross-functional teams to optimize customer journeys
- Maintain accurate inventory and visual merchandising standards
- Train new associates on brand standards and service protocols
- Analyze customer feedback to identify improvement opportunities
Qualifications
- Minimum 1 year customer service or retail experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM systems (Salesforce preferred)
- Availability to work evenings/weekends (flexible scheduling)
- High school diploma or equivalent; college degree preferred
- Valid Washington state driver's license (if required for logistics)
- Ability to stand for extended periods and lift 25 lbs