Job Description
Join a thriving team in Atlanta, GA today.
Zenith Global Services is looking for a highly motivated Part-Time Customer Experience Associate to join our dynamic workforce. We offer a competitive hourly rate, flexible scheduling, and the chance to start tomorrow.
The Role:
You will be the first point of contact for our valued clients. Your mission is to deliver exceptional service, resolve inquiries, and ensure a seamless customer journey.
Key Highlights:
- Start Immediately: No waiting period. Begin contributing from Day 1.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Modern Environment: Work in a state-of-the-art facility in the heart of Georgia.
Responsibilities
- Manage high-volume inbound and outbound customer communications with professionalism.
- Diagnose and resolve technical and service-related issues efficiently.
- Update client records with accurate information in our CRM system.
- Escalate complex issues to the management team for timely resolution.
- Participate in daily team huddles and training sessions to maintain high standards.
Qualifications
- Previous customer service experience is a plus but not mandatory.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to multitask in a fast-paced, dynamic environment.
- A positive attitude and a clear commitment to service excellence.
- Reliable internet connection and computer if working remotely.