Job Description
Urgently Hiring: Night Shift Technical Support Specialist in Raleigh, NC!
Are you a problem-solver who thrives in a quiet, focused environment? Apex Data Systems is seeking a dedicated Night Shift Technical Support Specialist to join our elite IT team. We are looking for individuals who want to build a long-term career in technology while enjoying the stability of a 24/7 support model.
In this role, you will be the first line of defense for our clients, ensuring business continuity through advanced troubleshooting and exceptional service. If you are ready for a new challenge and want to work with cutting-edge technology, apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Perform nightly system maintenance, patching, and security checks.
- Document all technical resolutions and maintain detailed incident logs.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Train users on new software deployments and system updates.
Qualifications
- High school diploma or GED; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows, macOS, and mobile device troubleshooting.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent communication skills and a customer-centric attitude.