Job Description
Urgent Hiring: Direct Hire Night Shift Technical Support Jobs in Phoenix, AZ
We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our growing team. This is a direct-hire position, offering a stable career path with competitive compensation and a dynamic work environment. If you thrive while others rest and possess a knack for solving complex technical problems, we want to hear from you.
Role Overview:
In this role, you will be the technical lifeline for our clients during the critical night hours. You will troubleshoot hardware and software issues, manage ticket queues, and ensure our systems remain operational 24/7. This is a unique opportunity to secure a permanent role with immediate start availability.
Key Highlights:
- Direct Hire: No temp agencies, just a permanent career with benefits.
- High Pay: Earn between $22.00 and $28.00 per hour.
- Modern Environment: Work with cutting-edge technology in a professional setting.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues.
- Log and prioritize incoming support tickets using Zendesk/ServiceNow.
- Communicate effectively with clients via phone and email to resolve technical concerns.
- Collaborate with the day-shift engineering team to ensure seamless knowledge transfer.
- Document all incidents and resolutions in the company knowledge base.
- Monitor system alerts and proactively address potential outages.
Qualifications
- Previous experience in IT support, Helpdesk, or a related technical field.
- Must be available to work a rotating night shift schedule (e.g., 3:00 PM - 12:00 AM).
- Strong understanding of Windows and Mac operating systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision.
- High school diploma or equivalent; CompTIA A+ certification is a plus.