Job Description
Are you an experienced IT professional looking for a Night Shift opportunity with a lucrative sign-on bonus? We are currently seeking a dedicated Technical Support Specialist to join our growing team in Philadelphia, PA. This is a fantastic opportunity to work in a dynamic 24/7 operations environment while enjoying a competitive salary and immediate financial incentive.
As a Night Shift Support Engineer, you will play a critical role in maintaining system stability and ensuring our clients receive seamless technical assistance during off-peak hours. We value reliability, problem-solving skills, and a proactive approach to IT support.
Responsibilities
- Monitor server health and system performance during the night shift to ensure 99.9% uptime.
- Resolve complex technical issues and ticket requests via remote support channels and phone.
- Perform routine system maintenance, patch management, and backup verification.
- Document all technical interventions and create knowledge base articles for common issues.
- Collaborate with the day-shift team to escalate critical issues and ensure continuity of service.
- Conduct security audits and patch deployments during low-traffic periods.
- Provide exceptional customer service to internal stakeholders and external clients.
Qualifications
- Minimum of 2-3 years of experience in IT support, Help Desk, or System Administration.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is preferred.
- Excellent written and verbal communication skills.
- Ability to troubleshoot hardware and software issues independently.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field.