Job Description
Are you ready for a high-impact career in technology?
We are currently seeking a dedicated Night Shift IT Support Specialist to join our elite technical team in New York, NY. This is an Immediate Hire opportunity featuring a generous $2,000 Sign-On Bonus.
As the backbone of our 24/7 technical operations, you will ensure seamless system performance and user satisfaction during critical off-hours. If you thrive in a fast-paced environment and want to advance your career with a top-tier employer, apply today.
Responsibilities
- Monitor and maintain server infrastructure and network performance during the night shift.
- Resolve complex technical tickets and escalate issues to senior engineers when necessary.
- Perform system backups, updates, and patch management to ensure security.
- Provide 1st and 2nd level technical support to remote and on-site staff via chat and phone.
- Document all incidents, resolutions, and technical procedures accurately.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- CompTIA A+ or Network+ certification is highly preferred.
- Minimum of 2 years of experience in IT Support or Help Desk roles.
- Proven ability to work independently and manage time effectively during night shifts.
- Strong problem-solving skills and excellent verbal communication abilities.