Job Description
Are you a dedicated technical professional looking for a stable, long-term opportunity? Nexus Data Systems is seeking a highly skilled Night Shift IT Support Specialist to join our award-winning team in Denver, CO. This is a Direct Hire position offering competitive pay, comprehensive benefits, and the chance to work in a cutting-edge environment.
As part of our 24/7 operations, you will play a critical role in ensuring our infrastructure remains secure and operational during off-hours. We value reliability and technical expertise, and we are looking for someone who thrives in a fast-paced, autonomous setting.
Why Join Us?
- Direct Hire Opportunity: No temp agencies, just a permanent career path.
- Excellent Pay: $20 - $25/hr depending on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Night Shift Perks: Paid training, quiet work environment, and shift differential.
Responsibilities
- Monitor and manage incoming IT tickets via our Service Desk platform during night shifts.
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Perform routine system backups, patch management, and security updates.
- Escalate complex issues to Senior Engineering teams while maintaining communication with stakeholders.
- Document all technical interactions and resolutions in our knowledge base.
- Ensure strict adherence to IT security protocols and compliance standards.
Qualifications
- Minimum 2 years of experience in IT Helpdesk or Technical Support.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Strong knowledge of Windows OS, Active Directory, and common office software.
- Familiarity with remote connectivity tools (VPN, RDP, TeamViewer).
- Excellent problem-solving skills and communication abilities.
- CompTIA A+ or equivalent certification is a plus.