Job Description
Are you looking to kickstart your career in the fast-paced world of technology? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Colorado Springs.
We are committed to fostering talent and providing a supportive environment for recent graduates and career changers. As our newest team member, you will receive comprehensive training and mentorship to help you excel in the IT industry.
Why Join Us?
- Competitive entry-level salary.
- Comprehensive benefits package (Health, Dental, Vision).
- Career growth opportunities and certification reimbursement.
- Modern, collaborative office environment.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Assist with the setup, configuration, and maintenance of computer systems and peripherals.
- Monitor network performance and escalate critical issues to senior staff.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to implement security patches and software updates.
- Perform regular inventory checks of IT assets and supplies.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT is a plus.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent interpersonal and communication skills.
- Ability to work both independently and as part of a team.
- Eagerness to learn and obtain industry certifications (e.g., CompTIA A+).
- Valid driver's license and reliable transportation.