Job Description
Join our dynamic team at InnovateTech Solutions and launch your career in technology! We're seeking motivated entry-level professionals passionate about IT support and customer service. As a Junior IT Support Specialist, you'll work in our state-of-the-art San Antonio headquarters, providing critical technical assistance to clients while receiving mentorship from industry experts. We offer comprehensive training programs, growth opportunities, and a collaborative culture that values innovation and continuous learning. Perfect for recent graduates or career changers looking to enter the thriving tech sector.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and in-person
- Install, configure, and maintain computer systems and peripherals
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service with clear communication
- Assist with cybersecurity protocols and data protection measures
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows operating systems and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification or willingness to obtain within 6 months