Job Description
Join our dynamic tech team in Charlotte and kickstart your IT career! InnovateTech Solutions is seeking motivated entry-level professionals to provide critical technical support to our growing client base. This role offers hands-on experience with cutting-edge technology while working in a collaborative, growth-oriented environment. Perfect for recent graduates eager to build a foundation in IT infrastructure, cybersecurity fundamentals, and client relations.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT processes and maintain accurate knowledge base entries
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex technical escalations
- Participate in IT asset management and inventory control
- Support office technology setups and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Valid driver's license and reliable transportation