Job Description
Are you ready to start your career tomorrow? Apex Tech Solutions is currently seeking a highly motivated IT Support Specialist to join our dynamic team in Virginia Beach, VA. We are offering immediate hire opportunities for candidates who are ready to hit the ground running.
As a leading technology provider, we pride ourselves on our fast-paced environment and our commitment to employee growth. If you have a passion for solving technical puzzles and enjoy helping people, this is the perfect role for you.
Why Join Us?
- Immediate start available (Start Tomorrow!)
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Collaborative and inclusive work culture.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain computer workstations, printers, scanners, and peripherals.
- Assist with network administration tasks, including patch management and security updates.
- Document technical issues and resolutions in the helpdesk ticketing system (Zendesk/ServiceNow).
- Conduct user training sessions on new software applications and security protocols.
- Collaborate with senior engineers to implement long-term IT solutions.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Valid CompTIA A+ certification is preferred; Network+ is a plus.
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows and Microsoft Office 365 suite.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and VPN configurations.
- Excellent verbal and written communication skills with a customer-centric approach.