Job Description
Join TechFlow Solutions immediately in Raleigh, NC! We're seeking motivated IT Support Specialists to join our dynamic team. Enjoy a competitive salary, comprehensive benefits, and a $5,000 sign-on bonus. This is your chance to launch or accelerate your career in a fast-paced environment where innovation meets opportunity.
As a key member of our IT department, you'll provide essential technical support to our growing client base. We value proactive problem-solving and a customer-first mindset. If you're ready to make an immediate impact with a forward-thinking company, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Create technical documentation and troubleshooting guides
- Collaborate with cross-functional teams on IT projects
- Provide remote and on-site technical support to clients
- Monitor system performance and implement security patches
Qualifications
- 2+ years of IT support/help desk experience
- CompTIA A+ or Network+ certification (or equivalent)
- Proficiency in Active Directory, Azure AD, and O365
- Strong knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work independently in a fast-paced environment