Job Description
Join TechSolutions Pro immediately as an IT Support Specialist in Louisville, KY! We're offering a $5,000 sign-on bonus for qualified candidates who can start within 7 days. This urgent full-time role requires immediate availability to support our growing team. You'll be the frontline hero ensuring seamless IT operations for 500+ employees across Kentucky and Illinois offices. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make an instant impact in a dynamic tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Monitor system health and proactively address performance issues
- Train staff on new technologies and security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Microsoft Azure certifications required
- Expertise in Windows Server 2019/2022 and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Experience with ServiceNow or ITSM platforms
- Ability to work independently with minimal supervision
- Valid driver's license for occasional inter-office travel