Job Description
Join our dynamic team in San Antonio and kickstart your career today! Urban Solutions Inc. is urgently hiring for a Customer Service Specialist position with immediate start. We're a forward-thinking company committed to empowering local talent through growth opportunities and competitive compensation. If you're ready to make an impact in your community, apply now and join our family of innovators.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) required