Job Description
Immediate opportunity in Jacksonville, FL! Join our award-winning healthcare team as a Customer Service Specialist and make a real impact on patient experiences. We're seeking passionate professionals ready to start immediately in a direct hire role with competitive benefits and growth opportunities.
Why Choose Us?
- Same-day interview availability
- Comprehensive benefits package (Day 1)
- Modern downtown Jacksonville facility
- Industry-leading training programs
- Career advancement pathways
If you're ready to launch your career in healthcare customer service, apply now!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries regarding billing, appointments, and services
- Update and maintain accurate patient records in EHR systems
- Coordinate with clinical teams to ensure seamless patient journeys
- Meet/exceed monthly performance metrics for quality and efficiency
- Collaborate in cross-functional teams to improve service workflows
- Adhere to HIPAA compliance and data security protocols
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM/EHR software (training provided)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced healthcare environment
- High school diploma or equivalent (college preferred)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends (1-2/month)