Job Description
Join our dynamic team at TechFlow Solutions in Raleigh, NC! We're seeking a motivated Customer Service Specialist to start immediately. This is your chance to launch your career with a forward-thinking tech company offering competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide full training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Customer service mindset with empathy
- Willingness to learn new technologies