Job Description
Are you looking for hiring now part time jobs in San Jose, CA? TechFlow Solutions is currently seeking a motivated and detail-oriented Part-Time Technical Support Specialist to join our elite customer service team. We pride ourselves on delivering exceptional user experiences and are looking for individuals who thrive in a fast-paced, modern tech environment.
In this role, you will serve as the first line of defense for our clients, providing expert guidance and troubleshooting solutions. We offer competitive pay, flexible scheduling options, and a vibrant workplace culture that values innovation and professional growth.
Why Join Us?
- Competitive hourly rate ($18 - $24/hr).
- Flexible part-time schedule to accommodate your lifestyle.
- Opportunity for professional development in a leading tech company.
- Health and wellness benefits for eligible part-time staff.
Don't miss this chance to advance your career in one of the most dynamic job markets in the world. Apply today!
Responsibilities
- Provide timely and accurate technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document customer interactions and technical solutions in our CRM system.
- Collaborate with the engineering team to report bugs and suggest feature improvements.
- Maintain a high level of product knowledge to answer complex inquiries.
- Adhere to company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong communication skills with the ability to explain complex concepts simply.
- Basic knowledge of Windows, macOS, and common productivity software.
- Ability to work independently and manage time effectively.
- Must be legally authorized to work in the United States.