Job Description
Are you looking for a stable career without the need for prior experience? Apex Logistics & Supply Chain is seeking motivated individuals to join our team as Customer Service Representatives in Philadelphia, PA. We offer a Direct Hire opportunity, meaning you are hired directly by the company with full benefits, not just a temp assignment.
As a key member of our support team, you will be the face of our company, assisting clients with inquiries, processing orders, and ensuring a seamless experience. We provide comprehensive on-the-job training, so if you have a positive attitude and a willingness to learn, we want to hear from you.
Why Join Us?
- Direct Hire Position: Start your career with a permanent role.
- No Experience Necessary: We train you from the ground up.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Full Benefits: Health, dental, and vision insurance available.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately using our internal software.
- Update and maintain customer records in the CRM database.
- Collaborate with the warehouse and sales teams to ensure order accuracy.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED required.
- Must be 18 years of age or older.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving skills and attention to detail.