Job Description
We are seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Los Angeles. As a Direct Hire position, we offer a stable career path with immediate benefits and a comprehensive training program. No prior experience is required; we are looking for candidates eager to learn and grow in the tech industry.
Why Join Us?
- Direct Hire Opportunity: No contracts, no temp agencies—just a direct career path.
- Urgent Hiring: We are expanding rapidly and looking to fill this role immediately.
- Growth Potential: Clear pathways for advancement into Senior Support and Management roles.
If you possess strong communication skills and a passion for problem-solving, apply today to start your journey with us.
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions and resolutions in our ticketing system.
- Assist in the installation and configuration of software applications.
- Collaborate with the engineering team to identify and resolve recurring technical problems.
- Conduct quality assurance checks on support tickets to ensure high service standards.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Willingness to work flexible hours, including some weekends if necessary.
- Aptitude for learning new technologies quickly.