Job Description
Are you ready to launch your career in the tech industry?
Apex Tech Solutions is looking for ambitious, detail-oriented individuals to join our team as Entry Level Technical Support Specialists in Indianapolis, IN. We are looking for immediate hires who are eager to learn and grow.
As part of our dynamic team, you will provide top-tier customer service and technical assistance to clients, helping them resolve technical issues efficiently. We offer comprehensive training, mentorship programs, and a clear path for rapid career advancement.
Why Join Us?
- Immediate start available.
- Competitive salary and benefits package.
- Relocation assistance for the right candidates.
- Modern, collaborative work environment in downtown Indianapolis.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for clients via phone, email, and chat.
- Provide clear, step-by-step technical guidance to non-technical users.
- Document all customer interactions and technical resolutions in our ticketing system.
- Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
- Conduct basic system maintenance and software installations.
- Ensure high customer satisfaction scores through consistent and friendly service.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows/MacOS).
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable high-speed internet connection and a quiet workspace if working remotely.
- Eagerness to learn new technologies and adapt to changing system requirements.