Job Description
Urgent Hiring: Start Your Tech Career in Oklahoma City!
We are expanding our team and looking for enthusiastic individuals to join us as Entry Level Technical Support Representatives. This is a fantastic opportunity for recent graduates or anyone looking to pivot into the technology sector without needing prior experience.
In this role, you will serve as the face of our company, helping clients navigate our software solutions and resolving technical inquiries. We offer comprehensive training, a competitive benefits package, and a clear path for advancement.
Responsibilities
- Answer high-volume inbound customer inquiries via phone and email with a focus on empathy and accuracy.
- Troubleshoot basic technical issues and guide users through our software features.
- Maintain detailed records of all customer interactions and resolutions in the CRM system.
- Collaborate with the senior engineering team to provide feedback on common user pain points.
- Stay updated on product updates and industry trends to provide accurate information.
- Assist in the creation of internal documentation and FAQs for new team members.
- Meet daily and weekly performance targets regarding call resolution times.
Qualifications
- High school diploma or GED required; Associate or Bachelor's degree in Computer Science or related field is a plus.
- Basic computer skills and familiarity with web browsers.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Reliable home office setup with high-speed internet.
- A positive attitude and a willingness to learn new technologies quickly.