Job Description
Join our dynamic team in Washington DC for an immediate opportunity to launch your career in technology! We're seeking motivated Entry-Level Tech Support Specialists to start tomorrow. This is your chance to gain hands-on experience while supporting Fortune 500 clients. Enjoy competitive pay, comprehensive training, and rapid career growth in a fast-paced environment. Apply today to begin your journey!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone and remote assistance
- Document and resolve tickets using ServiceNow and Jira systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training sessions for new software deployments
- Monitor system health and proactively address potential issues
- Support cross-functional projects in agile development cycles
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent written and verbal communication skills
- Customer service mindset with problem-solving aptitude
- Ability to learn new technologies quickly
- Must be available for immediate start (tomorrow)
- Valid U.S. work authorization required