Job Description
Join InnovateSolutions Inc. and kickstart your tech career tomorrow! We're seeking motivated Entry-Level Tech Support Specialists to join our dynamic team in Philadelphia. This is your opportunity to grow in a fast-paced environment with competitive benefits and hands-on experience. If you're ready to launch your career in IT, apply now!
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues and implement solutions
- Document cases in CRM systems with detailed notes
- Collaborate with senior engineers on complex issues
- Conduct system updates and maintenance tasks
- Train end-users on new technologies
- Monitor network performance and security protocols
Qualifications
- High school diploma or equivalent required
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Customer service experience preferred
- CompTIA A+ certification a plus
- Valid driver's license for occasional on-site visits