Job Description
Join our dynamic team at InnovateTech Solutions! We're urgently seeking motivated entry-level professionals for our Fresno, CA headquarters. Enjoy a $5,000 sign-on bonus and launch your career in technology with comprehensive training and growth opportunities. This is your chance to work with cutting-edge systems while making a real impact.
Why Join Us?
• Competitive compensation with performance-based bonuses
• 100% paid health insurance premiums
• Professional development stipend
• Flexible hybrid work environment
Responsibilities
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using ticketing systems
- Document all interactions and resolutions in CRM software
- Collaborate with senior engineers on complex escalations
- Conduct system updates and maintenance tasks
- Participate in weekly training sessions to expand technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Mac operating systems
- Customer service experience or strong communication skills
- Ability to learn new technologies quickly
- Valid California driver's license (for occasional site visits)
- Pass background check and drug screening
- Availability for occasional weekend on-call duties