Job Description
URGENT HIRING: Start your tech career with a $5,000 sign-on bonus! InnovateTech Solutions is seeking motivated entry-level professionals for our Louisville support team. No experience required – we provide comprehensive training to launch your IT career. Join our growing team and earn while you learn in a dynamic environment with competitive benefits and growth opportunities. This full-time role offers immediate start dates and relocation assistance for qualified candidates.
Responsibilities
- Provide Tier 1 technical support to resolve user issues via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document ticket details in CRM system with precision
- Collaborate with senior engineers on complex problem resolution
- Participate in ongoing skills development programs
- Assist with network monitoring and system maintenance
Qualifications
- High school diploma or GED (college degree preferred)
- Basic computer literacy (Windows, Microsoft Office)
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits