Job Description
Join our award-winning IT team at TechFlow Dynamics and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to join our Pittsburgh headquarters. This is your chance to gain hands-on experience with cutting-edge systems while earning a competitive salary plus a $5,000 sign-on bonus. Our comprehensive training program ensures rapid growth into network administration, cybersecurity, and cloud solutions. Enjoy a modern office environment with flexible scheduling, professional development stipends, and team-building activities. Don't miss this opportunity to build your future in one of Pennsylvania's fastest-growing tech sectors!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote assistance
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct periodic system audits and security updates
- Train end-users on new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license for occasional equipment transport
- Pass background check and drug screening