Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist in New Orleans! We're urgently seeking motivated tech enthusiasts to launch their careers with a competitive sign-on bonus. This role offers hands-on experience in enterprise systems, network administration, and client-facing technical support. If you're passionate about technology and thrive in fast-paced environments, apply today to become part of our innovative IT revolution!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and access control systems
- Document IT procedures and create knowledge base articles
- Collaborate with senior team on infrastructure projects
- Monitor system health and perform preventative maintenance
- Deliver exceptional customer service via phone, email, and in-person
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to lift 25 lbs and work in office/lab environments
- Valid driver's license for occasional off-site support