Job Description
Join our innovative team as an Entry Level IT Support Specialist and launch your career in Portland's thriving tech scene! We're seeking motivated individuals with a passion for technology to provide exceptional technical support to our clients. This direct hire position offers competitive compensation, comprehensive benefits, and clear pathways for professional growth. Work in a collaborative environment where your problem-solving skills will make a tangible impact while gaining hands-on experience with cutting-edge systems.
Why Join Us?
- Industry-leading onboarding and mentorship program
- Access to cutting-edge technology and tools
- Clear career advancement opportunities
- Supportive team culture focused on continuous learning
Responsibilities
- Provide responsive technical support for hardware, software, and network systems
- Troubleshoot and resolve technical issues across diverse client environments
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and maintain accurate support logs
- Collaborate with senior team members on complex system implementations
- Deliver user training and create technical documentation
- Adhere to IT security protocols and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively in fast-paced environments
- Customer service orientation with patience and empathy
- CompTIA A+ certification or similar technical training preferred