Job Description
Launch your career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists in Richmond, VA. Join our dynamic team and receive a $5,000 sign-on bonus to kickstart your journey in technology. This full-time role offers hands-on experience with industry-leading tools and mentorship from senior engineers. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement. Don't miss this chance to build foundational skills in a growth-oriented environment!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset information in ITSM systems
- Collaborate with cross-functional teams on IT projects and deployments
- Train end-users on new technologies and security protocols
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (or willingness to obtain)