Job Description
Join TechNova Solutions and kickstart your career in technology! We're urgently hiring entry-level IT Support Specialists in Arlington, Virginia. Our dynamic team provides cutting-edge solutions to Fortune 500 clients, and we need passionate individuals who thrive in fast-paced environments. This is your chance to gain hands-on experience with enterprise systems while working alongside industry experts. Start tomorrow and grow with us!
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install and configure workstations, peripherals, and software applications
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new technologies and best practices
- Maintain security protocols and compliance standards
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking, and cloud services
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site visits