Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals to deliver exceptional technical support to our clients. This full-time role offers hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers with foundational tech skills.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document all IT incidents and resolutions in ticketing systems
- Assist with cybersecurity protocols and user access management
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional on-site support