Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical assistance to our growing client base. This role offers hands-on experience in network administration, system troubleshooting, and customer service within a collaborative, mentor-driven environment. Perfect for recent graduates or career changers with foundational tech skills.
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on company applications
- Monitor system performance and security protocols
- Assist with network infrastructure maintenance
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience with a helpful attitude
- Valid driver's license for occasional on-site visits