Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated entry-level IT professionals to provide critical support to our growing client base in Memphis. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts who are dedicated to your professional growth. We offer competitive compensation, comprehensive benefits, and a collaborative work environment designed to help you thrive. If you're passionate about technology and eager to build a strong foundation in IT, this is your opportunity to launch a rewarding career with a forward-thinking company.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate incident records
- Assist with cybersecurity best practices and security awareness training
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in cross-departmental technology initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Familiarity with Microsoft Office 365 and cloud applications
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional off-site support