Job Description
We are seeking ambitious Entry Level Customer Support Specialists to join our dynamic team in Jacksonville, FL. This is an immediate opportunity for motivated individuals looking to launch a career in the technology and service industry.
At Apex Tech Solutions, we don't just hire employees; we invest in future leaders. You will receive industry-leading training, mentorship, and a clear roadmap for professional advancement. If you are a self-starter with excellent communication skills, we want to meet you.
Why You'll Love Working Here
- Competitive Pay: $40k - $55k base salary with quarterly performance bonuses.
- Full Benefits: Medical, dental, vision, and 401(k) matching from day one.
- Career Growth: Internal promotion track to Team Lead and Management roles.
- Modern Environment: Collaborative office located in Downtown Jacksonville.
What You Will Do
As a Support Specialist, you will be the face of our brand, ensuring our clients receive the best possible service experience.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Log all customer interactions and technical tickets accurately into our CRM database.
- Collaborate with senior technical staff to resolve escalated complex issues.
- Maintain a positive, empathetic, and professional demeanor with every customer interaction.
- Participate in daily training workshops to enhance product knowledge and communication skills.
Qualifications
- High School Diploma or GED is required.
- Strong verbal and written communication skills with a focus on clarity.
- Basic computer proficiency and familiarity with Windows/Mac operating systems.
- Ability to work in a fast-paced, high-volume call center environment.
- Must be authorized to work in the United States.
- A positive attitude and a strong desire to learn new technologies.