Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist in Washington DC! We're hiring motivated individuals ready to launch their careers in healthcare administration. No experience necessary – we provide comprehensive training and growth opportunities. Work in a collaborative environment where your contributions directly impact patient satisfaction.
Why Join Us?
- Start your career tomorrow with immediate onboarding
- Comprehensive benefits package including health insurance
- Clear career advancement path within 12 months
- Supportive team environment with mentorship programs
Responsibilities
- Respond to patient inquiries via phone, email, and chat
- Update and maintain electronic health records (EHR) systems
- Coordinate appointment scheduling and follow-ups
- Resolve billing and insurance-related concerns
- Collaborate with healthcare providers to ensure seamless care
- Document all interactions accurately in compliance with HIPAA
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Basic computer proficiency with Microsoft Office
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Empathetic customer service mindset
- Willingness to learn healthcare terminology and systems
- Reliable transportation to downtown DC office