Job Description
Join our dynamic team in the heart of New York City! We're urgently seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values your potential.
What We Offer:
- Industry-leading onboarding program
- Clear career advancement path
- Comprehensive health benefits (Day 1)
- Hybrid work options
- Employee recognition programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Complete product knowledge training modules
- Meet performance metrics for response times
- Contribute to process improvement initiatives
Qualifications
- No experience required - training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer literacy
- Ability to multitask in fast-paced environment
- Positive problem-solving mindset
- Authorization to work in the US
- Willingness to work flexible hours