Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Nexus Solutions Inc. in Indianapolis! We're urgently seeking motivated individuals to deliver exceptional customer experiences. This full-time role offers rapid career growth with comprehensive training and competitive benefits. Perfect for recent graduates or career changers eager to launch in customer success. Apply now to join our innovative, people-first culture!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve billing, technical, and service issues efficiently
- Document interactions and update CRM systems in real-time
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and adaptability
- Proficiency with Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Positive attitude and collaborative mindset
- Must pass background check and drug screening