Job Description
Join our award-winning team at Global Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support experiences. This direct-hire position offers comprehensive training, career growth opportunities, and a collaborative environment in the heart of Long Beach. Perfect for recent graduates or career changers looking to launch their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must be authorized to work in the US