Job Description
Are you ready to kickstart your career with immediate hiring opportunities? Apex Support Solutions is currently urgently hiring dedicated Entry Level Customer Service Representatives for our New York and Virginia locations. We are looking for passionate individuals who thrive in a fast-paced environment and want to make a real impact on our customers' experience. This role offers a competitive salary, comprehensive benefits, and a clear pathway for professional advancement.
Why Join Us?
• Immediate Start Available
• Competitive Pay & Performance Bonuses
• Full Health, Dental, and Vision Insurance
• Paid Training and Career Growth
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and empathetic manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Assist customers in navigating our products and services with patience and clarity.
- Log all interactions accurately in the CRM database to maintain up-to-date records.
- Collaborate with the sales team to identify upsell opportunities.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience is a plus but not mandatory for the right candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work flexible hours, including weekends and evenings.
- Must be authorized to work in the United States.