Job Description
Are you looking for a career, not just a job? Apex Solutions Group is currently urgently hiring motivated Entry Level professionals in Detroit, MI. We offer a comprehensive benefits package, on-the-job training, and a clear path for rapid career advancement. Join a team that values your growth and rewards your hard work.
As an Entry Level Associate, you will play a crucial role in our client success strategy by delivering exceptional support and driving business results. We are looking for energetic individuals who are ready to learn, adapt, and excel in a fast-paced environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Identify customer needs and provide accurate information regarding products, services, and account status.
- Document all interactions and customer feedback accurately in our CRM system.
- Collaborate with team leads and management to resolve complex issues and improve processes.
- Meet and exceed daily and weekly performance metrics and KPIs.
- Contribute to team training sessions and mentor new hires.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable transportation is a plus.