Job Description
Launch your career with Urban Retail Solutions! We're urgently hiring enthusiastic entry-level Customer Service Representatives in Chicago. No experience required – we provide comprehensive training and career growth opportunities. Join our award-winning team where your dedication will be rewarded with competitive pay, benefits, and advancement potential.
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement for career development
- Fun, collaborative work environment
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Process orders, returns, and exchanges
- Resolve customer issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with team members on customer solutions
- Meet performance metrics for customer satisfaction
- Learn and adapt to new products/services
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train from scratch!
- Strong verbal communication skills
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts
- Passion for helping others
- Reliable transportation to downtown Chicago