Job Description
Are you looking for an immediate start and a career in a dynamic environment? Apex Talent Solutions is currently hiring Entry Level Customer Service & Operations Associates in the Washington DC and Northern Virginia area. We are looking for driven, enthusiastic individuals to join our growing team and help us deliver exceptional service to our clients.
Why Join Us?
- Immediate Hiring: Onboarding starts as soon as today.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Career Growth: Clear pathways for promotion into team lead and management roles.
- Modern Benefits: Health, dental, and vision insurance options.
The Role
You will be the face of our company, interacting with clients to resolve inquiries, provide solutions, and ensure a high level of satisfaction. This is a fantastic opportunity for recent graduates or anyone looking to pivot their career into a stable, corporate setting.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on efficiency and accuracy.
- Resolve customer issues and complaints while maintaining a positive, professional demeanor.
- Assist in daily administrative operations and data entry tasks.
- Collaborate with team members to improve workflow and service delivery.
- Update customer records in CRM systems accurately and promptly.
- Participate in training programs to enhance product knowledge and soft skills.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and comfort with Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable internet connection and quiet workspace (if remote).
- Excellent problem-solving skills and a customer-first mindset.