Job Description
Join our dynamic team at Coastal Connect Solutions and start your career tomorrow! We're urgently seeking motivated individuals to deliver exceptional customer experiences in our fast-paced Virginia Beach headquarters. This is your chance to launch a rewarding career in customer service with immediate start dates and comprehensive training provided. Enjoy competitive pay, flexible scheduling options, and opportunities for rapid advancement within our growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for quality and speed
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset