Job Description
Are you looking for a stable career with no prior experience required?
We are currently seeking dedicated individuals to join our team as Customer Service Representatives. This is a direct hire position, meaning you are hired directly by the company with a focus on long-term employment and career growth. We provide comprehensive training to ensure you have the skills needed to succeed.
Join a company that values its employees and offers a modern, supportive work environment in the heart of Memphis.
Why You Will Love This Role:
- Direct Hire Opportunity (No temp agencies)
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive health benefits package
- Clear pathway for promotion within the organization
- Modern office amenities and team culture
Responsibilities
- Communicate Effectively: Respond to incoming customer inquiries via phone, email, and chat with a focus on clarity and empathy.
- Resolve Issues: Troubleshoot customer problems and provide solutions to ensure high satisfaction levels.
- Process Transactions: Accurately handle order processing, returns, exchanges, and account updates.
- Document Information: Maintain precise records of customer interactions and account details in our CRM system.
- Collaborate: Work closely with the logistics and sales teams to ensure a seamless customer experience.
- Meet Targets: Adhere to call handling metrics and service level agreements (SLAs).
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills; ability to speak clearly and professionally.
- Computer Skills: Basic proficiency with computers and typing is required.
- Attitude: A positive attitude, patience, and a genuine desire to help others.
- Reliability: Ability to work a consistent schedule and arrive on time.
- Experience: Previous customer service experience is not required; we train the right candidates.